As CEO of Pearson, Andy Bird presides over one of the world’s largest textbook publishers. Yet when thinking about Pearson’s long-term direction, Bird doesn’t necessarily look to his fellow Goliaths; often he’s drawing inspiration from the Davids of the world.
“We are desperately trying to be a startup,” he said during a panel on innovating at scale at the Fast Company Innovation Festival on Wednesday.
Though the sentiment may surprise some, it was shared among all the panel’s participants. Immediately after Bird voiced his stance, Barbara Humpton, president and CEO of Siemens Corporation, chimed in: “You’ve got to be intentional to stay in that day-one mindset,” she said, and need to “fall in love with your customer’s problem, not with your own technology.”At H&R Block, it was the organization itself that needed rethinking. “We broke the economic model of the company by telling our investors that we were going to make dramatically less money and completely reset the financial envelope of the company. And the reason why we’re going to do that is because we have a crisis of relevance, and we’re rebuilding the company for the next generation,” Jones said. While that conversation might have elicited some nervous laughs, Jones said it ultimately enabled the company to shift employees to a remote-work format during the pandemic. “Had we not done that, we wouldn’t be having the success we’re having now,” he added.
Of course, not everyone is going to get on board with change. And for addressing any naysayers within the office, the consensus was clear: “It’s important to have clarity of strategy and vision and . . . to give people the forum to disagree. All that stuff is super important,” said Jones. “But eventually if someone still disagrees, if they’re constantly that person that’s slowing the rest of the team or organization down, [we say] ‘We’d be happy to write you a great reference.'”
Recognize your brand’s excellence by applying to this year’s Brands That Matter Awards before the early-rate deadline, May 3.